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Delivery & Returns
Free Delivery Available Islandwide
Mylustre.com provides free delivery island wide in Singapore, for every purchase of S$30.00 and above per transaction subject to the following cut off timings.
| Order Cut-off Time | Before 4pm (Weekday) | After 4pm (Weekday) | Weekend & Public Holidays | |
| Delivery Schedule | Same Day | Saturday | Next Working Day | Next Working Day |
| Delivery Timing | 6:30pm to 10:00pm | 9:00am to 2:00pm | 6:30pm to 10:00pm | 6:30pm to 10:00pm |
| Delivery Location | All Areas* | All Areas* | All Areas | All Areas |
The published delivery schedule is subject to change without notice.
Cash On Delivery
We provide a variety of payment methods to give our customers the flexibility and choice. In addition to PayPal and credit cards, we accept cash on delivery too.
We accept phone orders too. Call our friendly consultants at +65 6275 4123.
Return Policy
In Singapore, please call us at +65 6275 4123 within 3 calendar days and report to our Tele Consultants that service your account about the product conditions. We will make necessary arrangements to resolve the problem.
Outside Singapore, please email to admin@mylustre.com within 3 days after receiving the goods together with photo evidence of any damages, against the Invoice for proof. We will make necessary arrangements for the refunds or sending new products to replace the damaged ones.
Cancellation Policy
Customers have 3 calendar days to cancel any orders by the following methods:
Email to sales@mylustre.com stating order number (for web orders), name, contact number and items that was ordered, Order date and Tele Consultant's Name (Phone orders)
If the order has been sent to the customer and the customer decides to cancel the order, the customer has 48 hours to contact us to inform the intent to cancel the order. We will then make arrangements for the refund accordingly.
A fee of $7.00 will be charge if a delivery person is required to collect the goods back and hand over the refund to the customer.
Or the customer can come to our Office personally with the cancelled order and the refund will be handed over to the customer. No additional charges will be imposed.
Order Acknowledgement
We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.